Feb 01 2012
Now I don’t know how many others out there received them, but I’m guessing there are quite a lot of you, but recently I’ve been getting SMS Messages by the bucket load sent to my mobile from I’m guessing SIM Only deals offered by the various Mobile carriers, in particularly Tesco Mobile, who are presently offering a “5000 txts for £5″ SIM deal.
What annoys me is that my mobile number is not readily available and I’ve never given it out to anything that might put it in the hands of marketing companies, especially the sort that might want me to take out Payday Loans, reclaim PPI or put in an insurance claim for an accident, but still I receive these SMS messages, this is most likely down to Random Number generators being used with Pay as you Go or SIM Deals to send SMS messages.
I’ve made numerous calls to Tesco Mobiles Customer services complaining about this with no effect, just the same routine answer, inform your Mobile carrier and request your number is changed . . . and that’s it, they apparently cannot do anything else about it, well I’m not happy about that, because why should I change my number through no fault of my own, when Tesco continue to allow their SIM Deals to make them money, while we the innocent mobile user suffers because they can’t monitor/police the abuse of their SIM Deals.
Anyway after much digging I’ve now got the contact emails (correct I hope) of Tesco’s Chairman, various Directors and Managing Directors: Ian Maclaurin; David malpas; David Reid; Michael Wemms; John Gildersleeve; Philip Clarke
I’ve sent all of them the following letter hoping to receive a response
First allow me to apologise if you are the incorrect person to contact regarding the following matter;
I would like to discuss with you the blight of Unsolicited SMS Text Messages from Tesco Mobile Numbers.
I have for the past number of weeks received numerous text messages relating to PPI Payments, PayDay Loans, Insurance Claims all asking me to visit websites or send a reply.
All of these text messages have originated from Tesco Mobile telephone numbers, examples of sms received and the numbers received from are shown below:
“Hi, if you receive this SMS a loan of up to £1000 is approved for you. 1min verification, no fees, cash NOW at www.quidstoday.co.uk” (Tesco Mobile Number 07729 316008)
“URGENT: Records show you are entitled to £2470 in compensation for the mis-selling of PPI on your loans and credit cards. For details reply PPI” (Tesco Mobile Number 07546 976834)
“”Hi, if you receive this SMS a loan of up to £1000 is approved for you. 1min verification, no fees, cash NOW at www.easilyverify.co.uk reply stop offer to stop” (Tesco Mobile Number 07742 907832)
I have never provided my number to anyone except my close family, as the mobile number receiving these texts is predominantly for emergency contact in the event anything happens to my mother”
I have contacted Tesco Mobile phone support on numerous occasions to complain about this and am continually told there is nothing they can do about it as they cannot view an accounts details to view the usage unless it is the account holder on the phone, I fully understand this and accept it, however this is now getting beyond a joke and I would like to know what Tesco as a responsible company is doing to monitor its pay as you go Mobile Sim packages specifically one’s such as “5000 texts for £5″ as these are the sort of SIM deals that I presume are being used by marketing companies to send their Marketing Text Messages to Randomly Generated Mobile telephone numbers.
I cannot believe I am alone when it comes to complaining to Tesco about this and believe that Tesco should be implementing some sort of Usage Pattern Analysis on such SIM Deals once activated, which would no doubt show details such as the amount of Random Numbers being texted from the SIM and when this occurs have the SIM Disabled.
At present all Tesco seem to be doing about it is making money off other peoples misery and your only response to complaints to your Tesco Mobile support telephone numbers, is to inform the unfortunate people who are receiving these constant SMS messages is to complain to their own Mobile carrier and suggest they request a new mobile number.
As a responsible company, do you yourself not believe that Tesco should be doing more to combat this blight that is affecting/interrupting numerous individuals.
Should you wish to contact me further to discuss this matter please either contact me via :
Hopefully they will respond with a solution to this very annoying issue and if they do I’ll post it here.